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What you can take on the bus

Know what to bring on your bus trip. From luggage limits to safety rules, make sure your journey across Taranaki is smooth, safe and comfortable for you and others on board Te Pahi.

Please be considerate of other passengers. Large backpacks, sport equipment, grocery bags and market trolleys should be held on your lap, at your feet, or in the storage rack, not on a seat. We ask that standing passengers with large backpacks place them in baggage storage areas or at their feet to prevent accidentally bumping into other passengers.

Items must not block any emergency exits or other passengers' access on or off the vehicle or movement inside the vehicle. Luggage must be secured by the owner, whether in a luggage storage area or by holding onto it while travelling.

For safety reasons, drivers and staff are not required to assist customers with bags, large items or prams. You must follow instructions given by staff in relation to items brought onto a vehicle. 

We are not liable for loss or damage to your luggage or any other property you wish to travel with.

What you can't take on the bus

You must not carry onto our buses or pack in any luggage any dangerous articles, including but not limited to weapons, compression gases, corrosives, explosives, flammable liquids and solids, radioactive materials, oxidising materials, poisons and infectious substances.

We do not carry unaccompanied luggage.

Staff may refuse to carry an item if the available space for luggage is already full, or if they believe it to be:

  • Excessively large
  • Hazardous or otherwise likely to cause injury to anyone or damage to any property
  • Due to its nature or condition, likely to cause offence or discomfort to another passenger

For the safety and comfort of others, please do not:

  • Eat, chew gum, smoke or vape on the bus.
  • Drink alcoholic or non-alcoholic beverages; this contravenes the Transport Act.
  • Take an animal on the bus unless it is a service dog.

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