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Security cameras and CCTV

Learn about Te Pahi’s CCTV policy for Taranaki buses. Understand why cameras are used, who manages them, how footage is handled and how we balance safety and crime prevention, while respecting privacy and legal requirements.

This policy is designed to protect the privacy of individuals and comply with our legal obligations under the Privacy Act 1993. Consideration has also been given to the Guidelines for Privacy and CCTV published by the Privacy Commissioner.

Purpose

The purpose of public transport CCTV systems is to contribute to a public transport network where passengers, employees and the general public feel safe.

CCTV cameras may be used for the following purposes:

  • Deterring criminal activity, objectionable behaviour and safety incidents from occurring on public buses.
  • Detecting and capturing evidence of criminal activity, objectionable behaviour and safety incidents occurring on public buses.
  • Responding to complaints from passengers and the public.
  • Research and driver training.

Responsibility

The following people are responsible for the CCTV system in operation on their respective services:

Te Pahi: Manager, Tranzit Coachlines, Pickering Motors.

They will:

  • Oversee the daily operation of the system.
  • Be the first point of contact for any enquiries or complaints regarding the operation of the system and/or image requests.
  • Be the first point of contact for any faults or issues with the system.

Access

Only those responsible for the CCTV systems have access to images. However, they may grant access to relevant Council staff as and when required. Images may be disclosed to police or other authorities for the purpose of upholding the law. Images may be used in court or tribunal proceedings.

Any individual recorded by Te Pahi CCTV cameras has the right to access those images containing their personal information. Any request by an individual to access CCTV footage will be assessed in relation to the ability to readily retrieve the images and to maintain the privacy of any other identifiable individual in the footage.

Operating times

CCTV cameras on board Te Pahi services do not operate on a continuous basis and only record during normal operating hours.

Retention and deletion of images

Camera footage is automatically overwritten by new footage. Due to the storage capacity of the CCTV systems and the limited hours of use, it may be up to two months before images are overwritten.